Nathan Clinic aims to provide top-quality healthcare services and ensure a seamless experience for our patients. This Cancellation and Return Policy outlines the terms for canceling appointments and handling returns related to any medical products or services offered through nathanclinic.org.

1. Appointment Cancellation Policy

a. General Appointments

• Cancellation Window: Appointments can be canceled up to 24 hours before the scheduled time for a full refund.
• Late Cancellations: Cancellations made less than 24 hours before the appointment time are non-refundable.

b. Specialized Services and Procedures

• Cancellation policies for specialized services, such as surgical procedures or diagnostic tests, will be communicated at the time of booking.
• Any advance payments made for these services may be subject to a non-refundable deposit as part of the cancellation terms.

c. No-Show Policy

Failure to attend a scheduled appointment without prior cancellation (“No-Show”) will result in no refund.

2. Return Policy for Medical Products

If Nathan Clinic offers medical products for sale, the following return policy applies:

a. Eligibility for Returns

• Products must be returned in original condition, unopened, and unused, with all packaging and labels intact.
• Returns must be initiated within 7 days of purchase or delivery.

b. Non-Returnable Items

The following items cannot be returned:

• Prescription medications.
• Products marked as non-returnable during purchase.
• Opened or used medical supplies.

c. Process for Returns

• To request a return, email info@nathanclinic.org with your purchase details and reason for the return.
• Once approved, you will receive instructions on how to return the product.
• Return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.

d. Refunds for Returns

• Refunds for eligible returns will be processed within 7–10 business days after the product is received and inspected.
• Refunds will be credited to the original payment method.

3. Refunds for Cancellations and Returns

Refunds for canceled appointments or returned products will follow these guidelines:

• Refunds for eligible appointment cancellations will be processed within 7–10 business days.
• Refunds for product returns will be processed after the product has been received and inspected.
• If the original payment method is unavailable (e.g., expired card), we will contact you to arrange an alternative refund method.

4. Changes to This Policy

Nathan Clinic reserves the right to modify this Cancellation and Return Policy at any time. Updates will be posted on this page with a revised “Effective Date.”

5. Contact Us

For questions or assistance regarding cancellations, returns, or refunds, please contact us at:

Email: info@nathanclinic.org