At Nathan Clinic, we are committed to providing exceptional healthcare services and ensuring patient satisfaction. This Refund Policy outlines the terms and conditions for refunds for services booked through nathanclinic.org.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The service was not delivered due to an error on our part.
• You cancel your appointment within the cancellation period outlined in Section 3.
• Technical issues with the payment process resulted in duplicate charges.

Refunds are not applicable for:

• Services already rendered.
• Missed appointments without prior notice.
• Non-refundable deposits for certain specialized services (where applicable).

2. Requesting a Refund

To request a refund, you must:

• Submit your refund request via email to info@nathanclinic.org.
• Include your full name, contact details, appointment date, and reason for the refund request.
• Provide proof of payment, such as a receipt or transaction ID.

3. Cancellation Policy

• For General Appointments: Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund.
• For Specialized Services: Cancellations for specialized services may have different terms, which will be communicated at the time of booking.

Failure to cancel within the specified period may result in no refund being issued.

4. Processing Refunds

• Refunds will be processed within 7–10 business days after your request is approved.
• Refunds will be issued to the original payment method used during the transaction.
• If the original payment method is unavailable (e.g., expired card), alternative arrangements will be discussed.

5. Disputes and Complaints

If you believe a refund request was unfairly denied or wish to lodge a complaint, please contact us at info@nathanclinic.org. We will review the matter and work to resolve it promptly.

6. Changes to the Refund Policy

Nathan Clinic reserves the right to amend this Refund Policy at any time. Any changes will be updated on this page with a new “Effective Date.”

7. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

Email: info@nathanclinic.org